TomKings Kennel
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Questions and answers from the deposit to arrival
Once we have a litter that matches your requested color and gender, and the puppies reach 6 weeks of age (when their proportions start resembling their adult size), we’ll send you pictures of the available ones.
At this point, you can decide whether you’d like to pick a puppy from that litter or wait for the next one. The exact timing depends on upcoming litters and the preferences of other adopters ahead of you on the waitlist.
Yes, your deposit is fully refundable until you choose your puppy from a litter.
Once you've selected your puppy, the deposit becomes non-refundable, as it covers holding the puppy for you and the costs related to shipping and documentation.
For security, we use Wise and PayPal, where your deposit remains pending until you confirm that your puppy has arrived safely.
Yes, after choosing your puppy, you’ll need to increase your deposit to 20% of the total purchase price. The initial $250 deposit you’ve already paid will be counted toward this amount. This should be completed within about a week.
As we have many wonderful puppies and families eager for updates, we can only provide new videos every 2 weeks. Our top priority is the health and care of our Frenchies, so we dedicate most of our time to them. Occasionally, there might be a short delay due to new litters, family events, or other responsibilities, but we always aim to send updates as soon as possible.
Please check when your chosen fur baby’s latest pictures/videos were uploaded to their Dropbox folder. If they are older than two weeks, feel free to request new ones by emailing video@tomkingskennel.com.
Of course! We understand how important it is to see your chosen puppy in a live video call. Our TomKings nannies are dedicated to caring for the puppies, and their schedules can be quite busy. However, we always do our best to find a time that works for everyone.
If you’d like to arrange a video call, just let us know via video@tomkingskennel.com, and we’ll coordinate a time that suits both you and our team.
Of course! Most families choose a new name for their puppy right after selecting them, and Frenchies adjust to it quickly. They’re smart little dogs and can easily learn a new name—even older pups can adapt with just a little consistency!
If you’ve already picked the perfect name, let us know! We’ll start using it in all updates and pass it on to your puppy’s TomKings nanny, so they can begin calling them by their new name right away.
For inspiration, check out our article about the topic, or ask for ideas in our TomKings Frenchie Family Facebook group—our amazing community loves helping new pawrents choose the perfect name!
We usually let our puppies travel when they are 8-12 weeks old for U.S.-based puppies and 6 months old for European-born Frenchies. If you need more information about your puppy’s travel date, feel free to email shipping@tomkingskennel.com.
If you’d like your Frenchie to stay with us longer, we may be able to accommodate this if we have extra space. However, older puppies require additional care and training, so this must be discussed in advance. We typically charge $100 per week for extended care.
Our puppies can travel in the following safe and comfortable ways:
Our European-born puppies are delivered by expert pet transport services to ensure a safe and stress-free journey. They travel in a temperature-controlled, pressurized cabin (never with luggage) and are monitored throughout the flight.
During layovers, the puppies are taken off the plane and placed in a pet hotel, where they receive fresh food, water, and plenty of pampering to keep them comfortable and relaxed until their next flight.
Flight with a Professional Nanny (U.S. Only)
For families in the U.S., puppies can travel with a flight nanny, who personally accompanies them in the cabin. The nanny is with your Frenchie every step of the journey, ensuring they feel safe, comfortable, and well-cared for. From takeoff to landing, they monitor your puppy’s well-being, provide reassurance, and keep them relaxed. Upon arrival, the nanny personally hands your puppy over to you.
Throughout the journey, the nanny stays in constant communication with you, providing updates so you can feel at ease knowing your puppy is in loving hands. This option ensures a smooth, secure, and stress-free transition to their forever home.
Ground Transportation with a Nanny (U.S. Only)
If you’re located within driving distance, your Frenchie can travel with a ground nanny, who will transport them safely and comfortably to your home. This is a great option for shorter distances or if you prefer a direct handover at your doorstep.
Local Pick-up
Puppies born in the U.S. travel with a nanny service and can also be picked up locally upon request.
Absolutely! Our puppies are like our children, and we would never risk their health or safety. That’s why we only work with expert pet transport specialists who ensure a smooth and stress-free journey. Whether they are traveling internationally or within the U.S., every step is carefully planned to keep them safe and comfortable.
Many people worry that flying might be stressful for a puppy, but in reality, it is just as safe as traveling by car and often even less stressful than a long road trip. Some believe that animals are treated like regular cargo, but this couldn’t be further from the truth. Puppies traveling from Europe are placed in a temperature-controlled, pressurized pet cabin, completely separate from regular luggage, while those traveling within the U.S. or Europe fly in-cabin with a dedicated flight nanny.
We take every precaution to ensure that each puppy is well cared for throughout their journey. They are never drugged, they travel in an airline-approved crate with food, water, and a blanket, and during layovers, they are taken to a pet hotel where they receive fresh food, water, and care before continuing their trip. Before travel, every puppy undergoes a thorough veterinary health check and receives a shipping health certificate to guarantee they are in perfect condition.
After more than ten years of safely delivering puppies worldwide, we have never had a single serious issue. Our priority is always the well-being of our Frenchies, and we go above and beyond to ensure they arrive happy, healthy, and ready to join their new families.
The remaining amount must be sent via Wise no later than 10 days before your puppy’s scheduled travel date. This ensures that all necessary arrangements, including travel documents and final preparations, are completed smoothly.
For international travel, we will notify you as soon as the shipping company confirms the flight details. You can expect to receive the exact arrival date at least 7-10 days in advance.
For domestic travel within the U.S., we will update you immediately once the nanny service finalizes the schedule. We always ensure you have all necessary details well ahead of time to prepare for your puppy’s arrival.
To help you get ready, we’ve put together a checklist of must-have essentials so your pup feels safe, comfortable, and right at home from day one.
Here’s what you’ll need:
For more tips and a detailed guide on how to prepare, check out our blog.
We recommend waiting until your Frenchie arrives before buying a collar, as sizing can vary. The safest option is to choose an adjustable harness instead, which provides better support and comfort for a Frenchie’s body structure.
In some cases, the airline will contact you via email or phone with details about the required documents, customs clearance, and pickup location. However, in other cases, you may need to call the airline yourself to get this information.
We always send a detailed email with step-by-step instructions to make the process as smooth as possible. We also recommend checking the airport’s website in advance to locate the Cargo area, as this is where puppies are typically picked up—not at the standard passenger arrival section.
When using a customs broker, they act on your behalf to handle the import process. To do this, they must provide proof to customs that you are a legitimate individual. This is why they require a Power of Attorney form that includes your SSN and a copy of your valid photo ID.
At TomKings Puppies, we take your privacy and data security very seriously. As a company based in the European Union, we strictly follow GDPR (General Data Protection Regulation) rules, ensuring that your confidential information is only shared with the broker and no one else.
To guarantee a smooth and secure process, we only work with trusted professionals—our long-term partner, Unity Customs Brokers, has successfully handled countless transactions for our customers without any issues.
Just as we prioritize the safety and well-being of our puppies, we do the same for the privacy of our TomKings Family members.
We take care of all the necessary arrangements and keep you informed every step of the way. You will receive multiple emails with the important details you need:
Final email (day before travel): You’ll receive a photocopy of all necessary documents to present at the airport. We can only send this after your puppy’s final veterinary checkup, as this is when we receive the last stamp in their passport.
Absolutely! At TomKings, we don’t just raise and sell puppies—we are dedicated to ensuring that every Frenchie grows up to be healthy, happy, and well-socialized.
From an early age, our Frenchies are exposed to various social experiences, including interaction with other dogs and children. This early socialization helps them develop into friendly, well-mannered, and adaptable companions who fit right into family life.
Want to see for yourself? Check out this heartwarming video of one of our Frenchies living happily in the U.S. with his little human buddy.
Your puppy has been started on Hill’s Chicken Puppy Medium food. To ensure a smooth transition and prevent digestive issues like vomiting, diarrhea, or loss of appetite, we strongly recommend continuing with the same food when you bring your puppy home. Once your Frenchie has settled in, you can gradually switch to another brand if needed.
Follow the age-appropriate portion recommendations on the bag, based on an expected adult weight of 24 lbs (11 kg). You can soften the kibble by adding a little water if necessary, but be careful not to exceed the recommended portion, as overfeeding can cause diarrhea.
If diarrhea occurs, reducing the portion size for two days usually helps. You can also try feeding boiled rice and carrots as a gentle remedy. If symptoms persist, your puppy may need probiotics or medication, so it’s best to consult your vet. Young puppies have sensitive digestion, so maintaining a stable diet is key to keeping them healthy and happy.
We can ship to most major airports in the United States and Canada. For smaller airports, delivery is possible through a flight nanny service. If you’d like to check specific airport options for your puppy’s travel, please email shipping@tomkingskennel.com, and our shipping expert will be happy to assist you. If you have any other questions, feel free to contact us!
For most airlines, a broker is required to handle customs clearance and paperwork in advance. If a broker is needed, they will take care of the process and provide you with the exact time and location for picking up your puppy.
If your airline allows pickup without a broker, you’ll need to bring a copy of the pet passport to the customs office for stamping. Your puppy can still be in transit while you complete this step. Once cleared, you will take the stamped documents to the airline’s cargo facility to collect your puppy.
KLM requires a broker for all shipments, as do most airlines if you are a breeder. If needed, we can arrange a broker for you, with fees typically ranging from $250–$300. If you have any questions, feel free to reach out to shipping@tomkingskennel.com, and we’ll be happy to assist you.
We will send you an arrival information email detailing whether a broker is required for your puppy’s import process. In most cases of international travel, a broker is necessary, but this is actually a great advantage—it ensures that all documents are checked and cleared in advance, making the pickup process much faster and hassle-free.
The broker handles all paperwork and customs clearance, so you won’t have to worry about the details. We have arranged this process hundreds of times, ensuring a smooth and stress-free experience for our adopters. If a broker is needed for your puppy’s arrival, we will guide you through the steps and assist you along the way.
To make your puppy’s arrival and trip home as smooth as possible, here are some essentials you may want to bring:
Preparing these items in advance will help make your puppy’s first moments with you as stress-free and comfortable as possible!
This depends on your country’s regulations. In the United States, you won’t need to pay tax when importing a puppy, as pets are exempt from duties and the purchase price is below $10,000.
However, there is a terminal and handling fee of approximately $200, which must be paid directly to the airline at the airport. This can usually be paid by card at the terminal or online with assistance from the broker if one is required. If you have any questions about fees in your specific location, feel free to reach out to shipping@tomkingskennel.com, and we’ll be happy to help!
This depends on your country’s regulations. If you are in the United States, no import permit is required. We take care of all the necessary paperwork, so all you need to do is go to the airport, sign the required documents, and pick up your puppy.
For other countries, regulations may vary. If you are unsure about your country’s specific requirements, you can check this resource for import regulations in over 200 countries, or feel free to contact us for guidance!
We highly recommend getting pet insurance from the very first day your furry friend arrives to ensure they’re covered for unexpected health issues. For additional guidance on choosing the right insurance, check out our blog post.
Fetch Pet Insurance is a fantastic company that we highly recommend to all TomKings parents. As one of the top four pet insurance providers in the U.S., they have over 20 years of experience and offer the most comprehensive coverage available. This includes protection for breed-specific medical conditions, such as the breathing issues that can affect French Bulldogs.
Learn more about Fetch Pet Insurance and their coverage HERE.
Curious about what to expect at the airport? Read real experiences from TomKings Frenchie parents who have gone through the process firsthand HERE.
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