TomKings Puppies FAQ 2

Questions and answers from the deposit to arrival


As soon as we have a litter with the color(s) and gender(s) you've requested, and they are already 6 weeks old (at that age their body rates are about the same as they will have as an adult) we will send you pictures of them. You can decide to pick from that litter, or you can decide to wait for the next one.

The exact date depends on the color, gender and number of the puppies in the upcoming litters regarding the color and gender you choose. It also depends on the adopters on the waitlist, because they can decide to adopt a puppy from a subsequent litter.

The deposit is completely refundable until you choose your puppy from a litter.

The older the puppies are, the more difficult is finding them new homes. 
Deposit is for holding the puppy for the buyer and paying the expenses of shipping and documentations, therefore if you've already chosen you puppy, the deposit is non-refundable anymore. 
We use Stripe and PayPal so the deposit is kept pending by until you confirm for them that your puppy has arrived safe and sound to your hands. 

You have already paid 250 USD from the deposit, now you have to extend it to 20% of the total purchase price (in about a week). 

Since we receive too many inquiries for new pictures/videos of our available/reserved babies we can only provide pictures/videos every 2 weeks upon request. We will try to send within 2-7 days (TomKings Puppies’ first priority is to breed healthy Frenchies, so we spend most of our time with our puppies. In case of new litters, family events and other requests, it can take up to 7 days to provide the pictures/videos.) 

Please check when your chosen fur baby’s newest pictures/videos were uploaded to their Dropbox folder, and if they are older than two weeks, you can send us an email to [email protected] to request some brand new videos. 

Of course we know how important it is to see your chosen puppy in a live video call. We try our best, but we can not make a promise, since Tom is really busy.

We have too many inquiries coming in for new pictures/videos of our available/ reserved babies, and that is our priority. But naturally we do our best to make it possible to have a video call.

If you are wondering that you can change the Puppy's name or not, well yes, you definitely can. In case most of our Puppies' names are changed after adoption. It really doesn't bother the puppies, because they are very smart, they can learn new names easily. We have broad experience about this matter, and I can assure you that even 2 year-old dogs can learn to adapt to a new name. 
The other aspect, although at Tom Kings Kennel we speak good English, we still pronounce names differently. Therefore, for the puppy, even if the name remains the same, maybe it doesn't sound the same. Still they understand and obey it.

We let our puppies travel when they are 10-14 weeks old (some airlines require the puppies to be at least 16 weeks old, please send an email to [email protected] for further information about your puppy's travel date).
At that age they are still tiny but they have already all the shots needed, so you don’t need to pay hundreds of dollars to your vet! And we start potty training too.
Please read our blog post about the topic:
Read it

You can get your Frenchie later if you wish, if we have extra space for your puppy. We definitely have to discuss that during the process. Older puppies need special attention, because they are bigger than the others and they need more

We usually charge 100 USD/week for raising a puppy upon request.


Puppies can travel the following ways (all are completely safe and enjoyable for the Frenchie).

Puppy transport
Frenchies are traveling in a temperature-controlled and pressurized space of the airplane. They are definitely not stacked on top of suitcases, they don’t feel cold or hot. There are expert pet shipping companies, they are taking care of the puppies during the period of the flight. The puppy is absolutely treated as a human passenger: during layovers, they are taken off the plane and placed in a pet hotel, where they get fresh food and water.

Traveling with a nanny
This can happen when at least four puppies are traveling together. The puppies can either be with the nanny in the cabin or in a special space like we mentioned before when they travel without the nanny. Approximately bimonthly, Geri, the co-founder of Tom King Puppies travels with the puppies to check if the process goes well and to hand over puppies himself to the happy parents.
In each case, the puppy is in a portable travel crate provided and paid by us.

Our puppies are our children, we would never risk their health, we deliver them by the experts of pet shipping, and there is always someone with them during the flight. More than 300 of our puppies live all over the world already, we never had a single issue 🙂

Flying in an airplane is just as safe as traveling in a car and possibly less stressful then a long car ride. A lot of people think animals are drugged, put in a box, tossed around with the rest of the baggage or left in hot planes for hours etc.. If this was true then we would never ship our puppies!! After
more than 6 years of shipping puppies all over to the USA and worldwide, we have never had one problem besides normal flight delays and that is fairly rare as well.

Your puppy will not be stacked on top of suitcases. Airlines have special places for pets so that they will be protected from cargo and luggage. It is temperature controlled and pressurized just like the cabin. Puppies are never drugged.
They’re shipped in a new airline approved plastic crate in which they can easily look out on the sides and on the front, with food, water and a blanket. During layovers the puppies are taken off the plane and placed in a temperature controlled holding room until they can be put on their connecting flight.

Extra food is taped to the side of the crate in the event of an unexpected layover/delay. Shipping pups takes a lot of time and planning. Pups must be taken to the vet just before shipping to get a shipping health certificate.

Please check out this video.

Please send the rest of the amount to Stripe or PayPal latest 10 days prior the shipping!

As soon as the shipping company notifies us about the flight date, we'll contact you. You will know the exact date of arrival at least 10 days before it occurs. 

We have collected some amazing Frenchie products from Chewy that we recommend for your fur baby. Visit our webshop to find these and also read our blogpost about the topic!

A 3 months old puppy is about 8-10 lbs, and the estimate neck size is 13-14 inches. As he/she will get bigger, a 14-16 inches collar will soon be needed. I recommend you to only get the collar once you have your pup in your hands as you can easily buy a wrong size. The best is if you buy an adjustable harness, as it is much better for a Frenchie.

Here you can find posts of other Tomkings Frenchie Family members about accessories and harness:
Let me see

In some of the cases, you get an email or a call from the airline detailing the documents you should obtain, the place where you have to go to clear customs and where you then have to go to pick up your puppy. In other cases, though, you have to call the airline to get this piece of information. At Tom Kings Puppies we always send a detailed email to our clients on what to do.

You can usually check the map of the airport online and be prepared where to go and how much time it takes. Make sure you are looking for Cargo and not the normal Arrival section at the airport.

When you use a broker, he or she will communicate with customs in your name. The broker needs to prove to the customs that you are a legit person. That is why the broker asks you to fill the Power of Attorney document which includes your SSN and requests a copy of your valid photo ID.

I have to tell you, that our company handles your personal information on the highest level of security. As TomKings Ltd. is based in the European Union, we are legally required to follow the GDPR (General Data Protection Regulation) rules. Therefore, we never share your confidential information with anyone besides the broker.

That is one of the reasons why we always work with the same broker, Unity Customs Brokers. We have done this process over a hundred times without any issues, and we completely trust them.

You can bee sure that we are not only taking care of our puppies but also the data of our new family members as well! 🙂

Read the post and comments in our Facebook Group

Check out the "broker" tag in our Facebook Group

We do our best to arrange everything for you and inform you about all the steps. We send you a couple of emails with all the necessary pieces of info:

-In the first email we inform you about the arrival time, phone number of the airline, airwaybill number, flight numbers.
-In the second email, we inform you about the necessary items to take with you (including the documents).
-Photo of the puppy at the airport. (In some cases number 2 and 3 are included in one single email.)
-The day before the journey we email you the photocopy of all the necessary documents you will need at the airport. We cannot send it earlier as there is a last medical checkup after which we get the last stamp in the passport.

We are not just breeders who raise and sell dogs. 
Our goal is to have only healthy and happy puppies and satisfied adopters, who are more like our family than our buyers.
We are ready to do anything to reach that. 

We believe that one of the reasons that our Frenchies are so popular is that they a very well socialized.

We start socialize our puppies with other dogs and children as young as possible in order to have friendly and calm puppies.

Please watch this video of one of our Frenchies who lives in the States with his little buddy:
Watch it

Other dogs: 
Read it

Your puppy has been started on the following food: Hill's Chicken Puppy Medium** 
** You should continue this same food when you take your new puppy home to prevent any dietary upset such as vomiting, diarrhea, not eating, or general undue stress on your puppy. Later on you can gradually switch to another type of food. Please follow the instructions about the age-appropriate amount written on the bag  (adult size: 24 lbs = 11kg) . You can add water to the dry food as well. (please never exceed the advised amount, otherwise your puppy will have diarrhea). 
In case of diarrhea: please reduce the amount of his/her portion for 2 days. Or you can give her/him boiled rice and carrot. Similar to humans, the puppies' tummy needs a little remedy with a reduced amount of food. If the diarrhea continues after 2 days with the reduced amount of food then your puppy needs antibiotics and probiotics, so please visit your vet. At a young age the puppies' digestion is very sensitive, similar to human babies.


We can ship to these airports in the States and Canada:

Atlanta ATL, Austin AUS (currently not available), Boston BOS, Chicago ORD, Dallas DFW, Denver DEN (+500 USD), Detroit DTW (currently not available), Houston IAH, Los Angeles LAX, Miami MIA, New York JFK, Newark EWR, Orlando MCO (currently not available), Philadelphia PHL (currently not available), San Francisco SFO, San Diego SAN (currently not available), Seattle SEA, Washington IAD
Canada: Calgary YYC (+500 USD), Edmonton YEG (currently not available), Montreal YUL, Toronto YYZ, Vancouver YVR
We can ship puppies to other airports with two transfers only. If you are unable to pick up your puppy at any of the airports above, we can provide nanny service to almost all US airports for an extra fee, please contact us for more info!

For further information about your puppy's travel, please send an email to [email protected] and our shipping expert will answer your questions!

You have to take your copy of the pet passport to the customs office where they will stamp it. (The puppy can still be in the transit when you do this.) Then you take the paperwork to the air general and pick up your puppy. (This is a description from Lufthansa but the practice is very similar to other airlines.)

The only exception is KLM, where a broker is required who arranges customs in advance and gives you an entry number that you can show to the customs officer and get your puppy. A broker is also needed if you are a breeder. In both cases we can arrange the broker for you! Broker fee is 250-300 usd.

We will send you an "arrival information" email about whether you will need a broker to arrange the import documents in advance or you won't. 
It is a good thing tough, because you will get your puppy much faster at the airport, and all documents will be checked in advance by the broker. They take care of everything and make the process super easy for you .
We have arranged that more than 100 times so it will be a smooth process.
You won't need to pay tax, because you are buying a pet and the price is lower than 10.000 USD.

A very helpful list from one of our dear clients, Candace:

-All of the paperwork for customs and pick up (ID, your passport – if you have one, pet passport, invoice, airwaybill number)
-Natural Dry Spray Shampoo Or Vinegar water (They sometimes are a little stinky from the trip)
-A small garbage bag (to dump all the shavings/trash into from the crate)
-Scissors to cut the zip ties off (sometimes waiting the few minutes on the customs person to find some is just too long)
-Bottled water and bowl
-Dog bed (we had a 4-hour trip back home and she slept almost the entire way home)
-Harness & leash (if you need to stop for potty breaks)
-Some extra Royal Canin food
-Wet Wipes
-There are some parents who arrange a PetSmart grooming service but many of you said that wipes or dry shampoo are enough.

It depends on your country’s regulations. In the States there is no tax for importing puppies. There is a handling fee about 100-200 USD, which you need to pay to the airline at the airport.

It depends on your country’s regulations. In the States there is no need for import permit. We arrange everything you need to have, you just need to drive to the airport, sign the papers and pick your puppy up.
Here you can find the regulations of 200 countries to import a puppy:

We highly recommend to have a pet insurance from the very first day your furry friend arrives to you.

Here you can find our blogpost about this topic:

Read our blogpost

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