In some cases, the airline will contact you via email or phone with details about the required documents, customs clearance, and pickup location. However, in other cases, you may need to call the airline yourself to get this information.

We always send a detailed email with step-by-step instructions to make the process as smooth as possible. We also recommend checking the airport’s website in advance to locate the Cargo area, as this is where puppies are typically picked up—not at the standard passenger arrival section.